Our Reviews

Always helpful, courteous, mi timely

I have a 2022 Colorado Z71 crew cab truck that I had the oil/filter changed and tires rotated. The work done was quick and efficient and at a very reasonable cost.

Knowledgeable & friendly employees Stress free repair

Very pleasant and straightforward experience

Mark and Rich f=gave me the best deal in town- High trade for my lt 2026 lt into a AWD 2026. Will buy more cars from these two going forward.....

Salesman and finance guy were great. Both worked with us and explained everything to find our best deal. Left feeling Watson Chevrolet were part of my family.

I've always had good service at Watson but this one was a bit of a disappointment. I came for an oil change but was advised to get the fuel line cleaned or something like that. Never any advice on the cost. It was almost $500. And I never got good advice on the transmission. It was at 75% but filter was 8%. Should I have changed that? Don't know the range of acceptability. No communication about this issue. And most disappointing: I wanted to get my Google Map running with sound. Guy worked with it and said it was fixed. NOT. That was one of the reasons I came in. So a couple days later, I'm short c. $500, don't know the issue on the phone/navigator issue and don't have a clue what to do about the transmission. Here are my expectations: a service consultant who explains everything to me, including the potential cost and time line (I was there over 2 hours) and solves my issues, which I drove 30 miles to occur. When I came back to the car, the plastic was still on the seat and the paper on the floorboards was still there. While I paid, that was taken out but it should have been taken out before my car was returned. In short: a disappointing experience and not up to the standards I've enjoyed in the past from Watkins.

I came in for the complimentary first oil change and tire rotation. That was great. I also came in for warranty work on a DEF issue with my truck. The technician said it was a software problem, but problem still remains. That was not great.

When I picked up my vehicle at glance it looked good. Once I arrived at home and had a chance to inspect the entire vehicle, I notice the application of the paint protection was not entirely wiped off, water spots over 30% of the vehicle and even bug debris still on the front hood. I was also informed when I purchased the vehicle that the first application of the interior and exterior was applied. According to the invoice, it states “1st application”. I have called and emailed the dealership to confirm this l but have yet to receive a response. I have taken my vehicle to the dealership prior to this incident and have had nothing but pleasant experiences.

They went above and beyond my expectations

Always get great service from Watson Chevrolet

Had a great experience

Appointment was on time. Got tranny filter changed. Service writer was gone when I picked up the Vette but he called to confirm it was done. Five hours of labor and the car wasn't there 5 hours. Okay. Asked cashier to explain bill but he had no clue what it means. Okay. Service okay and nice waiting room. Not as crisp and responsive service as it was back in 2017 when I bought my first Vette. Okay. Things happen. Things change. I'll keep coming back though.

1pm appointment. Work BEGUN at 2:30 pm. 45 minute oil change. I waited twice as long to have work begun was it took to do the work. This needs to change! Unacceptable customer relation atmosphere. Nice waiting room - but FAR TOO LONG waiting. Service customers MAY be car buying customers, but not with this dis-respect for customers time.

Great all around experience.

I had good experience with my oil change an tire rotation . I have had other repair that was also will handled . Thanks

Horrible experience. Poor communication and my SUV was supposed to be done within 24 hours and work was not completed for 3 weeks. Had to call multiple times for status updates with no return calls as promised. One part was delayed ?? However, I will not be returning to this dealership ever again. I do not recommended. Sad, we only received our sub after leaving several messages on the service managers phone.

The counselor I have is always excellent. It just is not acceptable to take two hours for an oil change.

My service advisor has been Jerry Rivera since I purchased a used 2010 Corvette Grand Sport. I had 100% of my servicing performed at Watson Chevrolet. I trust Jerry and I've never been disapointed with the service I've received at Watson Chevrolet.

Oscar and Josh were a great team to help me get into my new truck.

Luis such a great guy! He has now helped me get 3 different new cars!

The transaction was transparent and clear

Tom Tompson does a great job always goes above and beyond all the time

Salesman Steve Gonzalezwas very knowledgeable of vehicle. He sold us It was a very good buying experience thank you so much.

Jerry Rivera is great, service was focused, tire monitoring system problem found as single tire signal device. Required part identified and found across town, installed. Jerry helped the cashier identify my GM Rewards points, which were much more than the service cost so I paid nothing,

Jerry Rivera has been my service consultant since I purchased my Grand Sport Corvette on 30 DEC 16. The service is always sopt on, and that is why I continue to have my Corvette serviced at Watson Chevrolet.

I took in my Chevy Colorado for his first service. I have only used Mason Jacobs as my service advisor and I will continue to only use him because he is the best at what he does.

Did fine as far as I can tell

Mason is always professional and courteous when helping us with our vehicle needs. He answers questions, provides great information for our vehicles preventative maintenance. The service on my car has always left us satisfied. Would recommend Watson Chevrolet for your service needs.

Great experience, very friendly

na

First class all round!

I was very disappointed at the level of lack of communication regarding what I thought should have been a simple and uneventful service experience. Yes there was confirmation of my appointment, that is communication, there was greeting when my car arrived, that is communication but it was never communicated to me that my service was going to take 4 hours until I got there and that turned into an overnight service. I was told initially it was all about the recall but frankly I believe there was more going on that was less about my car and more about your organization. I NEVER got an answer of why my car has to be in your shop for a day other than what I can only describe as bulls**t. My representative in the Service department, Peter was that in name only. He was nice enough but clearly not interested in relaying the truth to me. I live over 30 minutes away from the dealership, since I bought my car at Watson I felt I should use you for service. So telling me when I arrived (and not when I made the appointment), that my car was going to be there for 4 hours was the ultimate in inconvenience. My husband made that trip 4 times, think of the cost of gas in that! I had an appointment the afternoon of my appointment which had to be moved since I didn't have a car and my next day was interrupted coming back to pick it up and then NO EXPLANATION. It was in for its warranty inspection, since it's an EV that included a tire rotation and system check. Peter mentioned a recall which was never explained, I had to read about it in the service notes which from what I can tell was a simple inspection. When Peter let me know they needed to keep my car overnight, he said it was because they were still investigating the recall. The next day when I picked up my car he told me it was because it needed to be inspected by a certified EV specialist. Do you see the Bull**it in that? I do! Watson has lost my business and the loss of business from everyone I know, believe me. Watson got a 2 star because you washed my car, otherwise it would have been a 1 star.

Timely, informative, cost effective.

I hope the service was done correctly. I have my doubts about it, because the one item I showed to the service rep wasn't fixed. It's a minor issue with the driver's seat.

When the service department was finished with the service on my truck they parked it at the entrance to the service department's lanes. I went to the cashier and asked if my truck was done. I was told it was done but that it would be another 5 to 6 minutes before the paperwork was finished. After about 10 minutes went back to the cashier who walked me over to the service advisor. Service advisor was defensive and said he looked for me in the lounge area. And then showed the cashier that the paperwork was indeed done. After paying the bill I went to get in my truck and the plastic barrier was still on the driver's seat and paper floor mat was still on the floor of the truck. I removed them and put them in the trash. Next I noticed that the previous service reminder tag was still on the inside of the windshield and a new one placed to the right of the previous tag. Which was in my line of sight on the windshield. I removed the previous service reminder tag and re-positioned the new tag where the previous one had been.

They treat you like family!

Made appointment for 8:30 am, called me at 3:30 and said they couldn't get to it today. Why do you have appointments then?

Sales rep was wonderful, helpful, very professional

Friendly and made us feel comfortable

Very pleased with the timely matter of the completion of service and the professional workmanship.

Working with Rich was an easy process. Had not bought a new vehicle in 20 years and this was an overall great experience. Will recommend others to give them a shot

Mason Jacobs and Team keep us informed on the status of completion.It was above and beyond expectations 😊

Rich Elias made the process very smooth and easy. He worked with me on a great price and had everything ready for me to sign upon arrival. The best dealership experience I’ve had.

Prompt and finished as discussed

I was a little early and they took my vehicle back and started the service.

My son took my vehicle in for service. He said he was satisfied with the customer service

I had my oil changed and they didn’t reset my oil timer. If they didn’t do that what else did they forget.

We had a great experience at Watson Chevorlet. Robert Savoie was super kind while helping us find our new car! Albert in finance is a hoot as well. it was easily the best time we have ever had signing for a car.

The salesman needed more training. He had limited knowledge of the product and of the actual process of completing the sale. New salesmen should have an experienced mentor to shadow them during the actual sales process. I had an appointment made to pick up the car . This was a cash deal. The vehicle should have been prepped and ready to go. A simple transaction ended up taking approx 3 hrs. The vehicle orientation was lacking. The salesman was rushing to get to another customer. I am going to have to make an appointment for someone to go over the software as it is very extensive. All people were very friendly. Being better organized would be a plus! Corrections had to be made on the paperwork. Also the vehicle had less than a quarter of a tank of gas. I am a life long Chevy owner. I knew what I wanted. However if I would have been an owner of a different brand I would have not purchased the vehicle. Salesmen are so important!!! They can make or break a sale.

Mason Jacobs and everyone that worked on my Tahoe did a great job. Thank you

Great Service Manager! Fast Quality Work while I wait with progress great communication.

Friendly, no pressure

Every person I dealt with was friendly and professional. The work performed was great. My only improvement item would be for a a text or call with status updates. For us to get a vehicle serviced in Tucson is a 30 plus min drive and typically involves two vehicles. So knowing when our truck will be ready is important to us.

Friendly and professional staff, clean comfortable waiting area, however, wait times are rather too long. 3.5 hours for an oil change and that’s with a scheduled appointment. Just ridiculous!

Our salesperson (Matthew Sheriff) was great. Not only was he helpful, he was very knowledgeable of the Chevy Bolt we were buying. In addition to sales, the financing was very good. Very streamlined and efficient.

Fast service and quickly answered the questions I had.

Serviced my Blazer timely.

Jeff Gallegos, our salesman, went above and beyond with his efforts to find me a car that satisfied my expectations.

Really good customer service

I have trusted Watson Chevrolet with my car for years. My service manager Jessie is awesome, and the tech that services my car deserves a pay raise! 🩷

Got it fixed.

Easy to get an appointment when I needed it arrived on time was helped within a couple minutes of getting there. Everything was done within a couple of hours. Happy with service.

Overall great service experience

Always the same. Took a little longer but good job

Watson made it very easy to purchase my new Tahoe

Two times I have had to bring my car in for an oil change before it was necessary because the leak caused low oil. First time I was told they couldn't find the leak and I was charged $120 for the change. Second time the oil level was low again because of the leak. This time they found the leak and I was told it was warranty repair. However I was again charged $122 for an oil change. When I asked why the oil wasn't warranty I was told because it was the timing cover that leaked and didn't affect the oil. Disappointing interaction and poor experience. I paid twice for an oil change that dripped all over my garage and driveway and told the drip didn't affect my oil. Very frustrating

First, the coffee machine in the lounge only delivered hot water. And there were no snacks or fruit in the basket. As for the men’s restroom, toilet paper roll did not work properly, large trash basket by the door was overflowing with waste paper onto the floor, and sink countertop was quite messy! As for the vehicle service, that was quite good, except the resulting paperwork no longer included a sheet showing the condition on all items checked – such as brakes, tire condition, etc. Do miss seeing that! Also, asked lady when paying if retired GM employees get a discount, but she did not know, but did get a military discount -thank you.

The service was completed in a reasonable amount of time. Mason makes sure the service is done correctly, I had a recent email message offering 10% off, which was applied to my bill.

As usual excellent service with my Service Manager

Excellent service consultant Mason Jacobs

I have always received very good assistance & professional responses from Watson Chevrolet personnel.

Watson Chevrolet isn't the dealership it used to be. I purchased a vehicle in May 2026. The vehicle had a dog bone, and other items in the traverse I found when I arrived home from the purchase. The rear window wiper was installed upside down, and I unfortunately found out during a heavy rain. Last week ,I took my 2015 Impala ls in to be diagnosed. I received a quote of 1800.00 for repairs and was going to be charged 600.00 for installation of a part that is on top of the engine. The Service person was not being transparent in this process. I paid for an update to my ecm on my Impala I don't believe that was done. I paid $440.00 cash. I went to pick up the car and requested a receipt and they told me " no receipts are given for cash payments ". I'm in the process of making a complaint with the Attorney General's office for the horrible experience with Watson Chevrolet. I received a text from Watson and I explained the situations and they wanted to know what they can do to keep me as a"guest?" When I have purchased multiple vehicles from them since 2011. Watson Chevrolet isn't not what it used to be.

na

Friendly sales staff, knowledgeable and helpful.

Mason Jacobs makes it good.

Scheduling service online is the only way to go! Watson makes it so easy to schedule or even reschedule appointments if you need to make a change.

Good

Jerry Rivera , my service advisor greeted me as I rolled in and we discussed performing a coolant exchange and replacement of my thermostat as it was stuck open and over cooling the engine along with a transmission drain and refill. Services were performed and engine running temp ( water and oil ) are now back to normal and the manual transmission even more smoothly now. Very happy with the work and Jerry is always enjoyable to converse with. My Corvette Z06 always generates conversations with other customers and I enjoy talking with them sharing stories about my car. Finally, I usually visit with a few salesmen while there and checking out new Corvettes.

Efficient oil change. Comfortable customer lounge.

Working with Sales Consultant Gilbert Perez was a wonderful experience. He was courteous, professional, and very personable. He worked with us very closely so we could purchase the vehicle we wanted. Interaction with all others involved in the sale was wonderful, also.

infotainment screen software update completed and solved the issue

Our salesman Matthew Sheriff made the process of buying a new vehicle easy. He and the other employees that we interacted with were helpful, knowledgeable and friendly.

Service advisor came out right away and the wait was not very long