Our Reviews

I was very pleased with the customer service received at Watson Chevrolet. Peter Alvarado was very professional and friendly. He made me feel that my business was appreciated, and that I had nothing to worry about.

You may pay a little more at the dealership but you know that your vehicle is being properly maintained. The result is fewer repairs in the long run which actually saves you money.

Service really stepped up on my Traverse. I think the Transmission will not break any time soon

everyone was very helpful and nice

Juan my dealer gave me excellent advice service helped me with everything about any vehicles I asked for and what I was looking for in a vehicle

Excellent

I had an 8:30 appointment to assess an issue with the radio. I arrived early and there were only two of us in the arrival area but it took several minutes before anyone came to me. For several of those minutes I was the only one waiting. The assessment conclusion was that a software update would like take care of the problem. I didn't get my car back until very late in the day for a software update from an 8:30AM appointment. There was no explanation offered as to why a software update took all day.

Great personal attention and service by Mason and team.

Juan was great and super helpful!

workmanship was A+ an Jesse was great

Everything went smoothly and quickly, from check-in to check-out. Always have a great service experience.

This kinda labor intensive service was done in the expected timeframe. Nice work.

The service was quick and easy

Bennie has always been a huge help when picking out our Vehicles. We have bought 5 vehicles from him. He goes over and beyond what anyone else has done for us when buying a car. He knows what we are looking for and looks at the vehicle we want to make sure it has all the checks we ask for. Thank you Bennie for always supporting our vehicle needs!

I was greeted right away. Peter was very informative and helpful. I told him of a couple concerns and he listened and assured me they would be looked at.

My regular advisor on vacation but his substitute did an excellent job

All phases of My SSR's Annual Check-Up were completed as scheduled with Great Customer Service. What more could one ask for and/or expect?

Easy scheduling. Quick and efficient oil change and tire rotation. Nice waiting lounge. A perfect situation.

The service was done perfectly and on time. Nicely done.

Mason Jacobs is a fantastic service consultant! From the time I arrived until the time service was completed, Mason kept me updated and informed. He was excellent! I will ask for him next time.

I am always treated like family!

Mason is a great service advisor.

Very efficient

Fast, quality service. Entire service team is quick to meet the customer with a smile. I was kept informed of the service status during the entire process.

Mason Jacobs and team took excellent care of my Z06 during its first oil change. Nothing new about that as Mason has watched over all my Corvettes with professionalism and kindness. He is a great asset to Watson and is very much appreciated by this client.

My first time bringing this particular vehicle to this location, may have been here many years prior, but it has been at least 10 years maybe. First of all, I do not understand the reason for an appointment if when you arrive you still have to wait to be assisted. Nothing is ever clear, a few grunts and a lot of "someone will be right with you" comments for a total of 20 minutes. My appointment was at 12pm, I arrived at 12pm, waited in my car for 20 minutes until I was helped, not sure when my vehicle's service began. I was quoted 2 hours for completion, luckily it was just over 2 hours, and the service person came to find me. Not a terrible experience, much better than O'Rielly, but there could be some improvement with checking customers in.

All were nice and helpful. Only complaint is that Chevrolet emailed me that car had arrived at dealer and 48 hours later dealer had not yet contacted me so I called them and they had no idea that particular car was for me. It was delivered 14 weeks later than tentatively promised when ordered it on Feb. 3 2025

Could have given me a better price on the vehicle. It is a 2024 model. I bought it in June of 2025. During the process I believed it to be a 2025. Could have given me a 4th of July special price. Inventory clearance price.

Started out bumpy but by the end of the day it was a positive experience. We have bought several vehicles at this dealership in the past and will buy more in the future. We would recommend this dealership to other people.

Took care of issue in a timely manner.

Great customer service and work completed in the time given upon arrival

I came in for the complimentary first oil change and tire rotation. That was great. I also came in for warranty work on a DEF issue with my truck. The technician said it was a software problem, but problem still remains. That was not great.

When I picked up my vehicle at glance it looked good. Once I arrived at home and had a chance to inspect the entire vehicle, I notice the application of the paint protection was not entirely wiped off, water spots over 30% of the vehicle and even bug debris still on the front hood. I was also informed when I purchased the vehicle that the first application of the interior and exterior was applied. According to the invoice, it states “1st application”. I have called and emailed the dealership to confirm this l but have yet to receive a response. I have taken my vehicle to the dealership prior to this incident and have had nothing but pleasant experiences.

Matthew was great to work with.

Courtesy & professional

Great experience great service.

Jerry Rivera has been my service consultant since I purchased my Grand Sport Corvette on 30 DEC 16. The service is always sopt on, and that is why I continue to have my Corvette serviced at Watson Chevrolet.

Always helpful, courteous, mi timely

Great all around experience.

They went above and beyond my expectations

Always get great service from Watson Chevrolet

Oscar and Josh were a great team to help me get into my new truck.

I took in my Chevy Colorado for his first service. I have only used Mason Jacobs as my service advisor and I will continue to only use him because he is the best at what he does.

Did fine as far as I can tell

Luis such a great guy! He has now helped me get 3 different new cars!

The transaction was transparent and clear

Mason Jacobs and Team keep us informed on the status of completion.It was above and beyond expectations 😊

Mark and Rich f=gave me the best deal in town- High trade for my lt 2026 lt into a AWD 2026. Will buy more cars from these two going forward.....

The salesman needed more training. He had limited knowledge of the product and of the actual process of completing the sale. New salesmen should have an experienced mentor to shadow them during the actual sales process. I had an appointment made to pick up the car . This was a cash deal. The vehicle should have been prepped and ready to go. A simple transaction ended up taking approx 3 hrs. The vehicle orientation was lacking. The salesman was rushing to get to another customer. I am going to have to make an appointment for someone to go over the software as it is very extensive. All people were very friendly. Being better organized would be a plus! Corrections had to be made on the paperwork. Also the vehicle had less than a quarter of a tank of gas. I am a life long Chevy owner. I knew what I wanted. However if I would have been an owner of a different brand I would have not purchased the vehicle. Salesmen are so important!!! They can make or break a sale.

Very pleasant and straightforward experience

I have a 2022 Colorado Z71 crew cab truck that I had the oil/filter changed and tires rotated. The work done was quick and efficient and at a very reasonable cost.

Knowledgeable & friendly employees Stress free repair

Tom Tompson does a great job always goes above and beyond all the time

Prompt and finished as discussed

Had a great experience

I was a little early and they took my vehicle back and started the service.

I've always had good service at Watson but this one was a bit of a disappointment. I came for an oil change but was advised to get the fuel line cleaned or something like that. Never any advice on the cost. It was almost $500. And I never got good advice on the transmission. It was at 75% but filter was 8%. Should I have changed that? Don't know the range of acceptability. No communication about this issue. And most disappointing: I wanted to get my Google Map running with sound. Guy worked with it and said it was fixed. NOT. That was one of the reasons I came in. So a couple days later, I'm short c. $500, don't know the issue on the phone/navigator issue and don't have a clue what to do about the transmission. Here are my expectations: a service consultant who explains everything to me, including the potential cost and time line (I was there over 2 hours) and solves my issues, which I drove 30 miles to occur. When I came back to the car, the plastic was still on the seat and the paper on the floorboards was still there. While I paid, that was taken out but it should have been taken out before my car was returned. In short: a disappointing experience and not up to the standards I've enjoyed in the past from Watkins.

Salesman and finance guy were great. Both worked with us and explained everything to find our best deal. Left feeling Watson Chevrolet were part of my family.

Rich Elias made the process very smooth and easy. He worked with me on a great price and had everything ready for me to sign upon arrival. The best dealership experience I’ve had.

I had good experience with my oil change an tire rotation . I have had other repair that was also will handled . Thanks

Appointment was on time. Got tranny filter changed. Service writer was gone when I picked up the Vette but he called to confirm it was done. Five hours of labor and the car wasn't there 5 hours. Okay. Asked cashier to explain bill but he had no clue what it means. Okay. Service okay and nice waiting room. Not as crisp and responsive service as it was back in 2017 when I bought my first Vette. Okay. Things happen. Things change. I'll keep coming back though.

I hope the service was done correctly. I have my doubts about it, because the one item I showed to the service rep wasn't fixed. It's a minor issue with the driver's seat.

When the service department was finished with the service on my truck they parked it at the entrance to the service department's lanes. I went to the cashier and asked if my truck was done. I was told it was done but that it would be another 5 to 6 minutes before the paperwork was finished. After about 10 minutes went back to the cashier who walked me over to the service advisor. Service advisor was defensive and said he looked for me in the lounge area. And then showed the cashier that the paperwork was indeed done. After paying the bill I went to get in my truck and the plastic barrier was still on the driver's seat and paper floor mat was still on the floor of the truck. I removed them and put them in the trash. Next I noticed that the previous service reminder tag was still on the inside of the windshield and a new one placed to the right of the previous tag. Which was in my line of sight on the windshield. I removed the previous service reminder tag and re-positioned the new tag where the previous one had been.

They treat you like family!

Horrible experience. Poor communication and my SUV was supposed to be done within 24 hours and work was not completed for 3 weeks. Had to call multiple times for status updates with no return calls as promised. One part was delayed ?? However, I will not be returning to this dealership ever again. I do not recommended. Sad, we only received our sub after leaving several messages on the service managers phone.

My son took my vehicle in for service. He said he was satisfied with the customer service

Timely, informative, cost effective.

Mason Jacobs and everyone that worked on my Tahoe did a great job. Thank you

1pm appointment. Work BEGUN at 2:30 pm. 45 minute oil change. I waited twice as long to have work begun was it took to do the work. This needs to change! Unacceptable customer relation atmosphere. Nice waiting room - but FAR TOO LONG waiting. Service customers MAY be car buying customers, but not with this dis-respect for customers time.

na

Salesman Steve Gonzalezwas very knowledgeable of vehicle. He sold us It was a very good buying experience thank you so much.